REFUNDS & RETURNS POLICY

Refunds and Returns Policy for Eating Tourist (Pty) LTD

Effective Date: 6th July 2024

Welcome to EatingTourist.com! We value our customers and aim to provide a hassle-free shopping experience. Our Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds. We are committed to making this process user-friendly and fair for our customers and business.

1. General Conditions for Returns and Refunds

  1. Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Food products must be unopened and sealed.
  2. Timeframe: You have 30 days from the date of purchase to initiate a return.
  3. Non-Returnable Items: Perishable goods (such as food), custom-made products, and gift cards cannot be returned.

2. Initiating a Return

  1. Contact Us: To initiate a return, please get in touch with our customer support at [email protected] with your order number and the reason for the return.
  2. Approval: Once your return is approved, we will send you a return authorization and instructions on how to send your item back to us.

3. Return Shipping

  1. Responsibility: Customers are responsible for paying their shipping costs for returning an item. Shipping costs are non-refundable.
  2. Shipping Address: Please send your returned item to:
   Eating Tourist (Pty) LTD
   75 Beach Road, Beach House
   Strand, 7140
   Western Cape, South Africa

4. Refund Process

  1. Inspection: Once we receive your return, we will inspect the item and notify you whether your refund has been approved or rejected.
  2. Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days.
  3. Partial Refunds: Partial refunds may be granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.

5. Exchange Policy

  1. Eligibility: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email protected].
  2. Process: Follow the same steps as initiating a return to get approval and instructions for returning the item.

6. Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

7. Contact Information

For any questions related to refunds and returns, please get in touch with our customer support team:

   Eating Tourist (Pty) LTD
   75 Beach Road, Beach House
   Strand, 7140
   Western Cape, South Africa

We are here to help ensure you have a satisfying shopping experience with Eating Tourist (Pty) LTD. Thank you for your understanding and cooperation.

Happy Shopping!
Eating Tourist Team

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